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MoysidisTravel · Greece

A little help along the way

Let’s make it simple.

Answers to the questions that come up before your next Greek escape.

How do I find a hotel or villa?

Choose Hotels or Villas in the search, select a destination in Crete, and add dates and guests. Open a listing to compare room types, see inclusions, and get an exact quote. Each stay reservation books one room or one entire villa.

How do tour bookings work?

Browse experiences across Greece, choose a scheduled departure, and select the number of guests. Departure times are shown in local Greek time. Available seats and the price per person are checked before checkout.

What is included in the price?

Each listing explains its amenities, inclusions, and any exclusions. Add your dates and guests to see a price breakdown and total in euros. For stays, the price depends on your room or villa and travel dates; tours are priced for the number of guests you choose.

When is my booking confirmed?

Your reservation is confirmed once payment has been completed successfully and its status shows Confirmed in your account. A pending or expired payment is not a confirmed booking. Check your account for the latest status before making another reservation.

Can I cancel my booking?

Open Your account and select Manage reservation to see your cancellation terms. Use Cancel reservation within the free cancellation window shown for your reservation. Eligible refunds return to the original payment method; your account shows the latest refund status. The time it takes to appear depends on your payment provider and bank.

Can I change my dates or guest count?

A different date, room, or number of guests may have a different price and availability. Check the new option and your existing cancellation terms before making another reservation. Your original booking stays in place until it is cancelled.

Can I make a special request?

You can add a note when booking, such as an arrival preference. Requests are shared with the host or tour operator and are subject to availability. Adding a request does not guarantee that it can be met.

How do I leave a review?

After an eligible completed booking, open the reservation in your account and choose Write a review. You can give an overall score, add a title and comments, and rate individual aspects of your trip. You can also edit or remove your own review from your account.

How do I become a property or tour partner?

Create an account as a property owner or tour operator. Our team reviews your application, and you can check its status in your account. Once approved, your partner dashboard lets you manage your listings, photos, availability, prices, and reservations.

How are guest details shared?

The host or tour operator responsible for your reservation receives the guest details and requests needed to arrange your visit. Our authorised team can also access bookings to manage the service. Other partners cannot access your reservation.

Where are my saved places?

Tap the heart on any listing, then visit Saved places. This shortlist is saved in your current browser, so it does not move automatically between devices.

Already planning your trip?

Keep your trip details in one place. Your account has your latest reservation status, travel dates, payment information, and cancellation options.

Go to your account

Need a hand? Email info@moysidistravel.com. Include your booking reference if your question is about a reservation.